Oakville Salon - Urgent Service
Fast-track your cat’s grooming today — appointments handled with priority care.
Service Description
Some grooming situations simply cannot wait. Whether your cat has developed severe matting, hygiene issues, sudden coat problems, or another condition requiring immediate attention, our Urgent Service is designed to provide the fastest possible appointment availability. This service fast-tracks your booking and allows us to rearrange our schedule to accommodate your cat as quickly as possible. Your cat will receive the same professional, one-on-one care as any standard appointment. The difference is that we prioritize your case and make special scheduling accommodations to provide grooming sooner than our regular booking timeline. This service is commonly used for: ✓ Rapidly worsening matting ✓ Hygiene or sanitary concerns ✓ Newly rescued or adopted cats requiring immediate grooming ✓ Coat conditions causing discomfort ✓ Situations where waiting several days is not appropriate Please note that Urgent Service is a scheduling priority fee and not a separate grooming style. The grooming performed will depend on your cat's coat condition, needs, and tolerance on the day of the appointment. If your cat requires immediate grooming attention and cannot wait for the next regular opening, this service is for you.
Cancellation Policy
🐾 Policies & Owner Agreement – Fur Season To ensure safety, comfort, and the best experience for your pet and our team, please review the following: 📅 Cancellations & Rescheduling Please give us at least 48 hours' notice if you need to cancel or reschedule. Cancellations or changes made with less than 48 hours may be charged 50% of the service. No-shows will be charged 100% of the service and may require prepayment for future bookings. In case of emergencies, let us know as soon as possible—we may waive fees at our discretion. 🐕 Owner Responsibilities To keep your pet and everyone safe, please confirm: Vaccinations are up to date, including rabies. Any health conditions (like skin, heart, breathing issues) are disclosed. Any allergies, fears, biting, or behavioral issues are shared before the appointment. You're responsible for property damage caused by your pet. ❗If your pet has a history of aggression or fear, please let us know ahead of time so we can take proper steps. 🚫 Aggressive Behavior or Safety Risks If your cat becomes aggressive during grooming and causes injury to us or our assistant, we will stop the session immediately for everyone’s safety. The owner will be informed of what happened. No refund will be issued if a session is stopped due to aggression. If there are medical costs or damage, these may be covered from the service payment. ⚠️ Grooming Risks Grooming may uncover hidden conditions or cause minor nicks or scratches, especially with mats. Removing mats can cause irritation, redness, or hot spots. We’ll guide you on aftercare. We may need to trim the hair shorter than expected if there are tangles or mats. Our team always works with care, but services are performed at the owner’s risk. 📸 Photos & Marketing We may take photos of your pet before or after grooming to use on social media or for internal records. Let us know if you'd prefer we don’t share your pet’s photos online.